CareVPN | Privacy Policy
Effective Date: July 27, 2026
Privacy Policy
1. Introduction
This Privacy Policy ("Policy") explains how CareVPN ("CareVPN", "we", "our", or "us") collects, uses, stores, protects, and discloses information when you access or use the website carevpn.top, the Telegram bot @CareVPN_bot, the VPN service, and any related applications, software, content, or services (collectively, the "Service").
By accessing, installing, purchasing, or using the Service in any manner, you acknowledge that you have read, understood, and agree to this Privacy Policy.
This Privacy Policy applies to all users of the Service regardless of the platform, device, or location from which the Service is accessed.
2. Information We Collect
CareVPN is designed to collect only the minimum amount of information necessary to provide, maintain, and secure the Service.
Depending on your use of the Service, we may collect:
- Telegram User ID and basic Telegram account information required to identify your subscription;
- subscription status, subscription period, and payment confirmation received from payment providers;
- technical information necessary to operate the Service, including application version, connection diagnostics, crash reports, and error logs;
- communications you voluntarily send to our support team.
We do not intentionally collect sensitive personal information unless you voluntarily provide such information when contacting our support team.
3. No-Logs Policy
CareVPN operates under a strict No-Logs Policy.
We do not monitor, record, store, collect, or share your online activities while you use the Service.
Specifically, CareVPN does not log:
- browsing history;
- DNS requests;
- websites visited;
- VPN session content;
- IP addresses assigned while connected to the VPN;
- connection timestamps;
- bandwidth usage associated with individual users;
- traffic destination or metadata capable of identifying your online activity.
Our systems are designed to minimize the collection and retention of information related to VPN usage.
We may temporarily process limited technical information required to establish, maintain, and troubleshoot VPN connections. Such information is not used to identify your online activities and is not retained longer than necessary for operational purposes.
4. How We Use Your Information
The limited information collected by CareVPN is used solely to:
- provide and maintain the Service;
- verify active subscriptions;
- process payments through third-party payment providers;
- respond to customer support requests;
- improve the reliability, stability, and security of the Service;
- prevent fraud, abuse, unauthorized access, and violations of these Terms.
CareVPN does not sell, rent, trade, or otherwise monetize your personal information.
We do not use your information for advertising, behavioral profiling, or marketing purposes.
We process only the information reasonably necessary to operate the Service.
5. Legal Bases for Processing Information
Where applicable under relevant privacy laws, CareVPN processes information only where there is a lawful basis to do so.
Depending on the circumstances, we process information to:
- perform our contractual obligations when providing the Service;
- comply with applicable legal obligations;
- protect our legitimate interests in maintaining the security, stability, and integrity of the Service;
- respond to requests voluntarily submitted by users.
6. Sharing of Information
CareVPN does not sell or disclose your personal information to third parties except where necessary to operate the Service or where required by law.
Information may be shared with:
- payment providers solely for processing subscription payments;
- infrastructure or hosting providers that support the operation of the Service;
- legal authorities where disclosure is required by applicable law or a legally binding request.
Where third-party service providers process information on our behalf, they are permitted to use such information only for providing their services to CareVPN.
CareVPN does not share information for advertising or marketing purposes.
7. Data Retention
CareVPN retains information only for as long as reasonably necessary to provide the Service, comply with legal obligations, resolve disputes, enforce our agreements, and protect the security of the Service.
Subscription and payment-related information may be retained for accounting, fraud prevention, or legal compliance purposes.
Support correspondence may be retained for a reasonable period to improve customer service and resolve future issues.
Information that is no longer required is securely deleted or anonymized where reasonably practicable.
8. Your Rights
Depending on your jurisdiction and applicable law, you may have certain rights regarding your personal information.
These rights may include the ability to:
- request access to the personal information we hold about you;
- request correction of inaccurate or incomplete information;
- request deletion of personal information where legally permissible;
- object to or restrict certain types of processing;
- request a copy of your personal information in a portable format where applicable.
To exercise any of these rights, you may contact us using the contact information provided at the end of this Privacy Policy.
We will respond within a reasonable period and in accordance with applicable law.
9. Security
CareVPN implements reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, disclosure, alteration, or destruction.
While we strive to maintain a high level of security, no method of electronic transmission or storage can be guaranteed to be completely secure.
Users are responsible for maintaining the confidentiality of their own devices, credentials, and account information.
10. Children's Privacy
The Service is not directed to individuals who have not reached the age of legal majority in their jurisdiction.
We do not knowingly collect personal information from individuals who are not legally permitted to enter into binding agreements under applicable law.
If we become aware that such information has been collected, we will take reasonable steps to delete it as soon as practicable.
11. International Data Transfers
Depending on the location of our infrastructure and service providers, information may be processed or stored in countries other than your country of residence.
By using the Service, you acknowledge that your information may be transferred to and processed in jurisdictions with different data protection laws.
Where applicable, CareVPN takes reasonable measures to ensure that such transfers are conducted in accordance with applicable privacy laws.
12. Changes to this Privacy Policy
CareVPN may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the functionality of the Service.
When material changes are made, the updated version will be published with a revised "Last Updated" date.
Your continued use of the Service after any changes become effective constitutes your acceptance of the revised Privacy Policy.
13. Contact Information
If you have any questions regarding this Privacy Policy or our privacy practices, you may contact us:
Website:
Telegram:
Email:
support.carevpn@protonmail.com
14. Effective Date
This Privacy Policy is effective as of July 27, 2026, and remains in effect until replaced by a newer version published by CareVPN.